Remote support
Arrange your support
session with us.
Call Accurate Networks first to receive a support time and connection password. Follow the instructions provided by the technician.
Remote assistance client
Start with a scheduled session.
After arranging support, use the published Windows remote assistance client link when directed by the technician.
This is the existing published Windows client download. It opens the support server to download an executable. Contact the team if the download is unavailable.
If Windows or a firewall asks for permission, follow the technician’s instructions for the support application.
Service terms
Online Remote Services Terms
These terms preserve the service conditions published on the existing Accurate Networks website.
Accurate Networks, LLC offers clients phone support and remote assistance as well as onsite support. Services are provided at current Accurate Networks remote support rates unless another maintenance agreement is in place in advance.
Requesting services constitutes acceptance of those rates. If you are unsure about the rates or are not authorized to accept the terms, do not request support. Contact Accurate Networks for updated pricing.
Accurate Networks makes every effort to resolve each support request. Resolution of every problem cannot be guaranteed. Services are provided for the equivalent of the time paid for.
A maximum time or budget limit must be communicated at the time of service. Otherwise, services continue until the problem is resolved or the technician determines it cannot be resolved through these means.
If services are requested, payment must be made regardless of the outcome. Accurate Networks, LLC is not liable for loss or damage as a direct or indirect result of services provided. The requester is responsible for ensuring system data is backed up.
Please contact Accurate Networks for current service terms and rates before requesting assistance.
Looking for a customer login?
Use the email or VoIP portal for your existing service.